Return & Refund Policy

At Technova, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

  • Returns/Exchanges are accepted within 7 days from the date of delivery.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  • Items damaged due to customer misuse, liquid exposure, or unauthorized repair attempts are not eligible for return or refund.

2. How to Initiate a Return

  1. Contact our customer support via WhatsApp or email with your Order Number and photos/videos of the issue.

  2. Once verified, our team will instruct you on sending the product back to our dispatch hub.

3. Refunds & Replacements

  • Replacements: If you received a defective charger, cable, earbuds, or power bank, we will dispatch a replacement item at no extra shipping cost after inspecting the returned product.

  • Refunds: Approved refunds will be processed via Bank Transfer, EasyPaisa, or JazzCash within 3 to 5 business days after receiving and verifying the returned item.

4. Shipping Costs for Returns Customers are responsible for paying initial return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item sent).